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Complaints Procedure

Our objective at Bonneygrove Primary school is to provide a safe, kind and welcoming environment for students and staff.  We recognise that these aspirations can only be achieved by the wholehearted commitment and support of the whole school community.  Occasionally, situations will occur which prevent the fulfilment of those aims and give cause for complaint.

In order to bring any such occurrences to a speedy and satisfactory conclusion, the school has adopted a Complaints Procedure, based on Hertfordshire's advice.

It is important that complaints are raised at the earliest possible opportunity to enable the matter to be dealt with speedily and effectively.   An early informal approach is often the best means of resolution of minor problems. The Department for Education expect complaints to be made at the earliest opportunity and consider three months to be an acceptable timeframe to lodge a complaint.